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Loss Prevention Primer Free
Learn about retail loss prevention; understand why people steal, how to identify and prevent shoplifting, and how to safely confront theft.
From the author:“Loss prevention is one of the most important aspects organisations should have under control. Theft is more prominent than it seems which is why you must be prepared for any threat. This 5-part loss prevention training extends from talking about what loss prevention actually is, to common methods of theft, techniques to deal with loss prevention and theft, concluding with a review to consolidare learning. Get learning!”Loss Prevention Primer Lessons
Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.
- What is loss prevention?
- Common methods of theft
- Equipment for loss prevention
- Dealing with theft
- Lesson review
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What you will learn
- What is loss prevention?
- Lesson Review
- Dealing with theft
- Equipment and laws for loss prevention
- Common methods of theft
Loss Prevention Primer course excerpts
What is loss prevention?
Why do people steal? What is the impact of theft? Learn the basics of loss prevention.Who is hurt by retail theft? Select all of the correct answers.
Common methods of theft
What are the most common methods of theft? Who typically steals from retail stores?External theft Let's take a closer look at external theft. How do people come into a business and conceal and remove items without anyone noticing? Swipe through the images to learn more.
Concealment Shoplifters will usually have an idea of how they plan to take merchandise. Often, they will have specific items or places to hide items. Examples of these include clothing, purses, store bags, umbrellas, or strollers.
Behavior External shoplifters often exhibit more unusual behavior than your typical customer. This includes showing more interest in employees than the merchandise or pretending to be interested in merchandise for an unusually long time.
Other tactics Some shoplifters have more subtle theft tactics, like switching the price tags on items to get cheaper prices, or trying to return stolen items to get a fraudulent refund or exchange.
Internal theft Let's take a closer look at internal theft. How do employees conceal and remove cash or items without getting caught? Swipe through the images to learn more.
Inventory Theft There are many ways an employee can steal merchandise. It can sometimes be hid in the trash by an employee and retrieved at the end of the work shift. Another tactic is to have excess inventory sent to the employee’s home address . Look out for inventory shortages and compare sales reports to inventory shipping documents.
Skimming Cash Stealing money is one of the easiest and most common ways for an employee to steal from a retailer. A big indicator of this happening is that cash drawers are consistently “under”, where the total amount is less than should be there based on sales.
Which of the following are possible signs of someone who may be shoplifting? Select all of the correct answers.
If both the cash drawer and PoS always reconcile perfectly, this means that theft never occurred.
Equipment for loss prevention
What strategies can retailers use to improve loss protection in their business?Surveillance Surveillance devices provide extra insight on what customers are doing throughout the store. Let's learn about a few major options.
Mirrors Mirrors are a low-cost option to prevent shoplifting. Mirrors give staff access to blindspots that are blocked by shelving or corners.
Security cameras Security cameras provide the benefit of 24/7 surveillance, as well as the ability to playback video for any suspicious incidents.
Dealing with theft
What measures are available to deal with theft when it happens? Learn about insurance and best practices for approaching theft.How not to deal with theft If theft does happen, the situation could be upsetting or unsettling; it's easy to react with too much hast. Avoid the following: False accusations Sudden pay or benefit cuts (internal theft) Immediate employee termination (internal theft) Take a step back and make sure that policies are followed and that there is evidence to support an accusation of theft. Without proof, the business could face legal action from the accused.
Which of the following are steps that can be taken to confront internal theft? Select all of the correct answers.
What safety measures should be followed before confronting a shoplifter? Select all of the correct answers.
Loss Prevention Primer Course Author
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