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Take this course to help you deliver the best customer experience during face-to-face interactions, know the tips and tricks when dealing with tough customers and identify the important safety protocols during meet-ups.
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Safety Protocols on the Doorstep Gig workers who necessarily have to interact with the customers on their doorstep are among the most susceptible to the COVID-19 virus. Learn how to keep you and the community safe while on the job.
Lesson Objectives ✔️ Determine the most common COVID symptoms; ✔️ Discern which are severe symptoms from mild ones; ✔️ Know the case-per-case protocols in case the virus was contracted; ✔️ Start preventive habits to minimize the possibility of getting infected; and ✔️ Create your own COVID kit.
The COVID-19 pandemic has changed the landscape of business transactions and services since early 2020.
Workers in the medical sector are not the only ones at high risk of contracting the virus.
Those who need to go outside for work are at high risk as well.
Covid-19 is a virus that is easy to contract but difficult to recover from. Therefore, we encourage you to take this lesson to help keep you and the community safe when you interact with our customers face-to-face.
Have you experienced these in the past 14 days? Click all the symptoms that apply to you or choose none of the above.
How To Deliver The Best Customer Service
Lesson Objectives ✔️ Distinguish customer interactions from customer services; ✔️ Determine the benefits and essentials of good customer service; and ✔️ Discern which is good customer service from bad customer service.
At the heart of every successful business is good customer service. It is a win-win situation, especially for you, when the customers are satisfied. Some benefits to good customer service are as follows...
Customer satisfaction Satisfied customers are more likely to promote your business to other potential customers through word of mouth or social media.
Customer loyalty A good customer experience will guarantee that the customer will purchase again or will even make you their go-to business for their specific needs. Successive successful customer interactions will eventually evolve to brand loyalty.
Customer Tipping Happy customers are inclined to pay more for your services, as opposed to interacting with other business with poor reputation. They are also inclined to give bigger tips!
What are the benefits of good customer service? Select all the correct answers.
The PEPs of Good Customer Service are: Prompt Efficient Pleasant Good customer service is about fulfilling the needs of your customers in a prompt, efficient, and pleasant manner.
Dealing with Tough Customers Tough customers are people that you may meet on the daily. These situations may be tricky, and if not handled well, may result to terrible consequences for the business.
These customers usually have great, constructive feedback, just masked in layers of emotions.
Lesson Objectives ✔️ Distinguish between different types of tough customers; ✔️ Determine the goals and techniques in handling specific tough customers; ✔️ Apply the concepts learned in the lesson through practice simulations; and ✔️ Know the basic protocols in case you get harassed while freelancing.
Types of Tough Customers
The Angry One Profile Description: May be upset about a particular service or product, and takes out their anger on you. What to do: Apologize, even if you know that you did nothing wrong. Goal: Calm the customer down to have a productive conversation.
The Indecisive One Profile Description: Asks too many questions and may take too long to come to a decision. What to do: Stay patient. Offer them suggestions. Goal: The customer identifies their concern.
The Demanding One Profile Description: Inclined to ask more than what is expected of your job. What to do: Assure them that you are doing your best, and if applicable, you may refer them to a personnel who can address their concern. Goal: Reach a compromise between you and the customer.
The Critical One Profile Description: Overly judgmental about the product, the service, or the business itself. What to do: Hear them out and try to understand their point of view. Goal: Receive their criticism as feedback for the betterment of the business.
Good knowledge gain course